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BILLING TERMS & CONDITIONS

TERMS OF USE

Welcome to the craftmasterslate.com website (hereafter referred to as the “Site”) which is operated by or for craftmasterslate.com, its affiliates, or related companies, referred to collectively as craftmasterslate.com. The following terms govern your use of and/or purchase of products from the Site. Be advised that your use of the Site constitutes your agreement to follow and be bound by all of the following terms and conditions (the “Agreement”).

GENERAL

We may from time to time change the terms that govern your use of the Site. Your use of the Site following any such change constitutes your agreement to follow and be bound by the terms as changed. We may change, move or delete portions of, or may add to, the Site from time to time, for any reason, with or without notice.

SITE CONTENTS

Unless otherwise noted, all materials, including images, illustrations, designs, icons, photographs, video clips, music, and written and other materials that appear as part of this Site (collectively, the “Contents”) are copyrights, trademarks, trade dress and/or other forms of intellectual property owned, controlled and/or used under license or with other legal authority by craftmasterslate.com. The Site as a whole is protected by copyright and trade dress, all worldwide rights, titles, and interests in and to which are owned by craftmasterslate.com.

The Contents of the Site, and the Site as a whole, are intended solely for personal, non-commercial (other than for the purchase of merchandise from the Site) use by the users of the Site. You may not reproduce, publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of, or exploit in any way, in whole or in part, any of the Contents, the Site, or any related software.

CORRECTION OF ERRORS AND INACCURACIES

The information on the Site may contain typographical errors or inaccuracies and may not be complete or current. craftmasterslate.com, therefore, reserves the right to correct any errors, inaccuracies, or omissions and to change or update information at any time with or without prior notice (including after you have submitted your order). Please note that such errors, inaccuracies, or omissions may relate to product description, pricing, product availability, or otherwise. We apologize for any inconvenience this may cause. If you are not fully satisfied with your purchase you may return it in its original condition, with the original packing receipt within 10 days of the order date, subject to compliance with all other terms and conditions of craftmasterslate.com’ Return Policy. Please refer directly to that policy for additional information. Such returns may be made to any craftmasterslate.com retail or by mail.

PAYMENT

Upon receiving your order we carry out a standard authorization check on your payment card to ensure there are sufficient funds to fulfill the transaction. Your card will be debited upon authorization being received. The monies received upon the debiting of your card shall be treated as a deposit against the value of the goods you wish to purchase. Once the goods have been dispatched and you have been sent a confirmation email the monies paid as a deposit shall be used as consideration for the value of goods you have purchased as listed in the confirmation email.

Payment methods

– We are providing payment through services: Paypal.

The following terms and conditions apply to all orders placed on our website. We reserve the right to amend these terms without prior notice whenever deemed necessary and to use our discretion for any final decisions about issues between our two parties when applicable.

ORDER ADJUSTMENT/CANCELLATION

After finalizing the checkout of an order, you may adjust its information by contacting us via support@craftmasterslate.com within 24 hours. If you do not make any changes to your order within 24 hours, the order will be sent to production, and you will have to waive the right to adjust the order details or to cancel it.

– The design of personalized items cannot be adjusted after the order is successfully finalized.

– The item quantity in a discounted order and the product type of your order, you can not make changes to your ordered item’s colour and/or size unless that change results in any fluctuation in the price of the final item.

– The item quantity in a discounted order and the product type of your order cannot be changed. If you have any need for these changes, please contact us to cancel the order, after which you can then place a newly revised order.

* Please note that if you cancel your order after 24 hours of order placement, you will be responsible for the full payment fee as this fee is non-refundable.

RETURN POLICY

The following terms and conditions apply to all orders placed on our website. We reserve the right to amend these terms without prior notice whenever deemed necessary and to use our discretion for any final decisions about issues between our two parties when applicable.

  1. 20-DAY RETURN POLICY

We have a 20-day return policy, which means you have 20 days after receiving your order to request a return with our store. We only accept the return when:

– Your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

– You still keep the receipt or proof of purchase.

– Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers, or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

– The packages have signed a confirmation under 20 days from the delivery date. If you buy during Christmas or New Year (December 24, 2022 to January 1, 2023), it is 30 days from the delivery date based on the receipt – receipt of the carrier, if, after that time, we do not accept for exchange or return.

 

  1. CASES OF GOODS

We gladly accept that your order can be returned/refunded or exchanged within 20 days of receiving when items are for any of the following cases:

– Wrong items, not the right type/size/color as you ordered

– Missing items, not enough quantity as in the order

– Damaged items, not intact in the packages when delivered

– Quality issue, wrong description on product specification website

– Items do not work, can not be used

When you receive the goods, please check the goods and sign to confirm the status with the delivery staff immediately upon receiving the goods to serve as a basis for other complaints about the problem of exchange and return.

 

  1. RETURN PROCESS

To start a return, the prior thing needed is to contact us via Email: support@craftmasterslate.com attached the reason and proofs. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

– The process of handling exchange or return procedures is carried out within two (02) weeks from the date of receipt of sufficient information and documents from the customer.

– The exchange and repair will be done in accordance with the regulations of Craftmasterslate.

We accept returns and exchanges by shipping.

Does the customer have to pay to ship the returned item? and in what case?

  1. If for Defective Products and This happens when the product is wrong, damaged by the carrier, or otherwise defective, the customer will have to pay as follows: Actual cost of shipping the returned item and the customer communicates and works with the carrier himself.
  2. If you received an incorrect or damaged product, please contact customer service immediately so we can resolve the issue. We want every purchase to be exactly as anticipated and promised. For the return under this condition we will pay the return shipping fee.
    If you are returning multiple items, please return them together to enjoy Free Return on all items. If you return the goods one by one, you may need to pay an additional shipping fee.
  3. In case the customer is not satisfied: This case occurs when the customer buys the wrong product, the product is not suitable or the customer does not like the item anymore, the customer must pay the actual cost to ship the goods. Returns and goods are only accepted in the original condition with the manufacturer’s label.
  4. WARNING

WE WILL NOT ACCEPT EXCHANGE/RETURN WHEN:

– The packages have been signed to confirm receipt of goods with the delivery party after 20 days from the delivery date. If you buy during Christmas or New Year (December 24, 2022 to January 1, 2023), it is 30 days from the delivery date

– Item has been opened when the product label is opened, excluding the shipping carrier’s cover

– You want to change the type, model but without prior notice.

– You do yourself affect the external condition such as peeling, denting, …

– You operate improperly, causing damage to goods.

– You do not comply with the required provisions to enjoy the warranty (for example, do not keep the invoice or purchase information for the warranty within the specified time).

– If items are lost while being returned, we will not be able to assist you as we wish we could. We recommend that you select a tracked shipping method to return the defective products.

  1. EXCHANGES

We only exchange products that are damaged, wrong product, wrong size or defective. If you need to exchange an item please contact us at Email: support@craftmasterslate.com

  1. RESTOCKING FEE

We do not charge a restocking fee on returns.

  1. REFUNDS

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

 

REFUND POLICY

We want you to be satisfied with services provided from us. If your product is defective or not described, don’t worry. Just send us an email at support@craftmasterslate.com and we will make it right by offering you a replacement or refund.
Any unsuccessful deliveries due to any customers’ mistakes on shipping address or customers’ unavailability, any loss of products due to the security of customers’ living areas (as long as shipping carriers confirm that the order is delivered) will NOT be eligible for return and refund. We will NOT refund in case you REFUSE to receive it either.
Any dissatisfactions related to apparel sizing and/or colours will not be eligible for refund or replacement. Please make sure to have a look at our sizing charts on product pages or your order confirmation email within the first 24 hours after completing your purchase.
FULLY REFUND
Due to hygiene reasons and the fact that our products are made-to-order, we do not exchange or refund items unless an item you received has a major problem.

  • We will give fully refund of your receipt (Transaction Fee + Shipping Fee) or send you a replacement if your order meets the problems below.
  1. Your order will be submitted to either replacement or refund if:
    Your order does not arrive at your shipping address within 45 business days of order placement. However, please note that any claims on late delivery filed after 60 business days from the initial date of order placement will be rejected.
    With our policy, within 14 days of you receiving the item, you can request a refund or a replacement in the following cases:
    • Printed products are not clear, blurred.
    • The printing position is not centered as described on the website.
    • Wrong product delivered in the order, or part of the order is wrong.
    • Damaged by transportation: torn, stretched.
    • The product has the wrong size or color as described.
    • Other errors caused by our production. When encountering these unfortunate incidents, please email us about the problem (including actual product pictures and labels for proof) to get timely support for refund or return requests. We encourage you to receive a new replacement for the defective product and you do not even need to return the defective product to us.
    Your order has an issue of inadequate quality. Please note that any claims related to quality issues or garment defects must be filed within 14 business days from the date of receipt with full of clear evidence as below:
    • Photo(s) of quality issues and any damaged parts of the actual product received;
    • Photo(s) of the inaccurate product delivered (in case of incorrect color/design from original order);
    • Photo(s) of the size tag and the entire item when measured with a ruler (in case of incorrect size from original order);
    • Photo(s) of the original shipping label of the product received.
    You can send these pieces of evidence through email support: support@craftmasterslate.com. The Customer Care Department will receive and process your case. Our customer service will then help provide a replacement or refund if deemed appropriate.
  2. After a careful check on your order, if we confirm via email that you are eligible for a full refund, your refund will be processed by our internal team within 07 business days of refund confirmation. In the next 24 hours (from the time of receiving the email/SMS requesting to Cancel the customer’s order), our Customer Care Department will confirm the details with the order on your email and we will issue a full refund for this order within 48 hours after that, and follow the return policy of the payment gateways that the craftmasterslate.com is integrating. Please remember it can take some time for your bank or credit card company to process and post the refund.

DELIVERY

You will receive an email from support@craftmasterslate.com when your order has been confirmed.

In the USA

  • Processing time: 2-8 business days(Monday to Friday).
  • US orders may arrive approximately 11-15 business days(Monday to Friday) after being shipped.

If you still have not received your purchase after 3 weeks, please notify support@craftmasterslate.com

TAXES, SHIPPING & HANDLING CHARGES

All USA orders are shipped via UPS, USPS or Fedex. All international orders are shipped via UPS, Fedex or DHL. Carriers are selected based on the most efficient delivery. Please use signature service if you do not wish to leave your package unattended at your front door. We are not responsible for any lost packages if you do not request signature service. Please reach out to us if this is the case and we will file a claim on your behalf.

Shipping fee:

  • In the USA: $5.95

Taxes: 

  • Google-determined sales tax (Automatic setup)
  • When you pay, an estimated tax will appear on the checkout page. The final tax and total will be confirmed by email or text after you place your order.

Please contact support@craftmasterslate.com if you have any questions.

USER COMMENTS, FEEDBACK, POSTCARDS, AND OTHER SUBMISSIONS

All comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to craftmasterslate.com on or by this Site or otherwise disclosed, submitted or offered in connection with your use of this Site (collectively, “Comments”) shall be and remain the sole property of craftmasterslate.com. Such disclosure, submission or offer of any Comments shall constitute an assignment to craftmasterslate.com of any and all worldwide rights, titles and interests in all copyrights and other intellectual properties in the Comments. Thus, craftmasterslate.com shall own exclusively all such rights, titles and interests and shall not be limited in any way in its use, commercial or otherwise, of any Comments. Without limiting the foregoing, craftmasterslate.com is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to you or any other person or entity any compensation for any Comments; or (3) to respond to any Comments.

You agree, represent, and warrant that no Comments submitted by you to the Site will violate any right of any third party, including copyright, trademark, privacy or another personal or proprietary right (s). You further agree that no Comments submitted by you to the Site will contain libelous or otherwise unlawful, abusive or obscene material. You are and shall remain, solely responsible for the content of any Comments you make. You agree that craftmasterslate.com may use and/or disclose information about your demographics and use of the Site in any manner, subject to the terms of craftmasterslate.com’ Privacy Policy. Without limiting the foregoing, you agree that craftmasterslate.com may use your information for marketing and promotional purposes.

craftmasterslate.com

COMMUNICATIONS TO YOU

You agree that craftmasterslate.com may send electronic mail or other communications to you for the purpose of advising you of changes or additions to the Site, about any of craftmasterslate.com’ products or services, or for such other purpose(s) as craftmasterslate.com deems appropriate. Please see craftmasterslate.com’s Privacy Policy.

PRODUCT INFORMATION

Most products displayed at the Site are available in select stores in the United States and select foreign markets while supplies last. In some cases, merchandise displayed for sale at the Site may not be available in stores. Although availability may be indicated on the Site, we cannot guarantee product availability and products, nonetheless, may not be available for immediate delivery. We reserve the right, without liability or prior notice, to revise, discontinue, or cease to make available any or all products or to cancel any order. If there is any revision, discontinuance, or cessation, we may, at our discretion, ship products that have substantially similar functionality and specifications to the products ordered or cancel your order.

COLORS

We have made efforts to display accurately the colors of products that appear at the Site. However, as the actual colors you see will depend on your monitor and/or other technological circumstance, we cannot and do not guarantee that your monitor’s display of any color will be accurate.

LINKS TO OTHER WEBSITES AND SERVICES

To the extent that the Site contains links to outside services and resources, the availability and content of which craftmasterslate.com does not control, any concerns regarding any such service or resource, or any link thereto, should be directed to the particular outside service or resource.

DISCLAIMER

This site and all contents of the site are provided on an “as is” basis without warranties of any kind, either express or implied, including without limitation warranties of title or implied warranties of merchantability or fitness for a particular purpose. you acknowledge, by your use of the site, that your use of the site is at your sole risk, that you assume full responsibility for all costs associated with all necessary servicing or repairs of any equipment you use in connection with your use of our site, and that neither craftmasterslate.com nor any of its affiliates, owners, agents, officers, directors, or employees shall be liable for any damages of any kind related to your use of the site.

INDEMNIFICATION

You agree to defend, indemnify and hold harmless craftmasterslate.com and/or any of its affiliates, owners, officers, directors, employees, and/or agents from and against any and all claims, damages, costs, and expenses, including attorneys’ fees, arising from or related to your use of the Site.

MISCELLANEOUS

This Agreement shall be construed in accordance with the laws of the State of California, without regard to any conflict of law provisions. You agree to bring any dispute arising under this Agreement exclusively in the State and Federal courts of the State of California in Los Angeles County.

TERMINATION

This Agreement is effective unless and until terminated by craftmasterslate.com. craftmasterslate.com may terminate this Agreement at any time and may do so immediately without notice, and accordingly deny you access to the Site, if in craftmasterslate.com sole discretion you fail to comply with any term or provision of this Agreement, or if craftmasterslate.com for any reason otherwise so decides to terminate. Upon any termination of this Agreement, you must promptly destroy all materials downloaded or otherwise obtained from the Site, as well as all copies of such materials, whether made under the terms of this Agreement or otherwise.

FRAUD PREVENTION

craftmasterslate.com takes fraud prevention very seriously and will continually work to protect the security of our card-carrying customers. We reserve the right to flag any online order for fraud prevention purposes. This may cause delays in processing. Customers are encouraged to provide accurate contact information and customer service representatives will make any correspondence attempts to the contact information provided. Customers submitting orders with varying information may be subject to such delays in processing. Flagged orders may be held from processing to await explanation regarding the variance between the billing and shipping information provided. First-time orders from new customers at above-average dollar amounts may only be authorized to ship to the billing address provided. Orders submitted using unsupported credit card information (often international) may be asked to confirm authorization by submitting a government-issued identification card that matches the information on file with the bank for the credit cardholder. International customers who elect to ship to freight forwarding/drop shipping companies may have their orders canceled at managerial discretion.