We want you to be satisfied with services provided from us. If your product is defective or not described, don’t worry. Just send us an email at firstname.lastname@example.org and we will make it right by offering you a replacement or refund.
Any unsuccessful deliveries due to any customers’ mistakes on shipping address or customers’ unavailability, any loss of products due to the security of customers’ living areas (as long as shipping carriers confirm that the order is delivered) will NOT be eligible for return and refund. We will NOT refund in case you REFUSE to receive it either.
Any dissatisfactions related to apparel sizing and/or colours will not be eligible for refund or replacement. Please make sure to have a look at our sizing charts on product pages or your order confirmation email within the first 24 hours after completing your purchase.
Due to hygiene reasons and the fact that our products are made-to-order, we do not exchange or refund items unless an item you received has a major problem.
- We will give fully refund of your receipt (Transaction Fee + Shipping Fee) or send you a replacement if your order meets the problems below.
1. Your order will be submitted to either replacement or refund if:
Your order does not arrive at your shipping address within 40 business days of order placement. However, please note that any claims on late delivery filed after 60 business days from the initial date of order placement will be rejected.
With our policy, within 20 business days of you receiving the item, you can request a refund or a replacement in the following cases:
• Printed products are not clear, blurred.
• The printing position is not centered as described on the website.
• Wrong product delivered in the order, or part of the order is wrong.
• Damaged by transportation: torn, stretched.
• The product has the wrong size or color as described.
• Other errors caused by our production. When encountering these unfortunate incidents, please email us about the problem (including actual product pictures and labels for proof) to get timely support for refund or return requests. We encourage you to receive a new replacement for the defective product and you do not even need to return the defective product to us.
Your order has an issue of inadequate quality. Please note that any claims related to quality issues or garment defects must be filed within 20 business days from the date of receipt with full of clear evidence as below:
• Photo(s) of quality issues and any damaged parts of the actual product received;
• Photo(s) of the inaccurate product delivered (in case of incorrect color/design from original order);
• Photo(s) of the size tag and the entire item when measured with a ruler (in case of incorrect size from original order);
• Photo(s) of the original shipping label of the product received.
You can send these pieces of evidence through email support: email@example.com. The Customer Care Department will receive and process your case. Our customer service will then help provide a replacement or refund if deemed appropriate.
2. After a careful check on your order, if we confirm via email that you are eligible for a full refund, your refund will be processed by our internal team within 07 business days of refund confirmation. In the next 24 hours (from the time of receiving the email/SMS requesting to Cancel the customer’s order), our Customer Care Department will confirm the details with the order on your email and we will issue a full refund for this order within 48 hours after that, and follow the return policy of the payment gateways that the Craftmasterslate is integrating. Please remember it can take some time for your bank or credit card company to process and post the refund.