SHIPPING AND TAXES POLICY

We work with different artists and manufacturers worldwide. This is the reason for the delivery times below. Keep in mind that that is also the reason we are able to offer such amazing pricing on our products.

To estimate when you can expect your order, please refer to the time frame below. It includes our most popular products and these following time periods:

  • Production time: The time when your order waits in production queue until being produced. Our production timeline may shift daily depending on overall order volume.
  • Shipping time: From the time package is handed over to the delivery company to when it arrives at its destination.
  • International Shipping Charge: Please aware that when you receive your order,  you might be charge for additional fee by your local carrier (which cannot control from seller side) depend on your own country regulations. 

Note: In peak season, your parcel may arrive late than expected delivery. We're so sorry for this inconvenience and hope that you can understand for us.

HOW LONG WILL IT TAKE FOR THE BUYER TO RECEIVE THEIR ORDER?

You will receive an email from support@craftmasterslate.com when your order has been confirmed.

The actual shipping time and delivery date may vary depending on the local postal service in your area. You can refer to the standard shipping time below:

  • Processing time: 2-3 business days(Monday to Friday).
  • US orders may arrive approximately 12-15 business days(Monday to Friday) after being shipped.

If you still have not received your purchase after 3 weeks, please notify support@craftmasterslate.com

TAXES, SHIPPING & HANDLING CHARGES

All USA orders are shipped via UPS, USPS or Fedex. Carriers are selected based on the most efficient delivery. Please use signature service if you do not wish to leave your package unattended at your front door. We are not responsible for any lost packages if you do not request signature service. Please reach out to us if this is the case and we will file a claim on your behalf.

Shipping fee:

  • In the USA$5.95
  •  For International: $9.95

Taxes: 

  • Google-determined sales tax (Automatic setup)
  • When you pay, an estimated tax will appear on the checkout page. The final tax and total will be confirmed by email or text after you place your order.

Please contact support@craftmasterslate.com if you have any questions.

CAN THE ORDER BE DELIVERED TO MULTIPLE ADDRESSES?

We do not accept shipment to multiple addresses for a single order. If you would like items delivered to multiple addresses, please place those orders separately.

DO YOU OFFER DELIVERY TO PO BOXES OR MILITARY APO/FPO ADDRESSES?

We support shipments to PO Boxes, but we cannot ship to Military APO/FPO addresses.

 

ORDER TRACKING

You will receive a confirmation email with a tracking link so that you can follow your order all the way home! Please allow 5-7 days for the carrier to scan your package into their system.

If you attempt to track your package and there is no information available that just means there is a delay in updating the information on the system, please do not worry. 
If it is over your estimated arrival date, please don't hesitate to contact us for handling this for you. 

INCORRECT ADDRESS

Make sure you provide the correct address at checkout because we are not responsible if your order gets delivered to the wrong address.

If you contact the final mile carrier after the order has left our warehouse and ask them to forward or redirect your parcel, we are not responsible if that parcel gets lost, stolen, or damaged.